Terms of Service

1. Who we are

DiscoveredBy is provided by Runcode Inc, a Delaware corporation based in Plano, Texas, United States ("DiscoveredBy", "we", "our" or "us"). We build and run it with our technology partners, MicroPyramid Informatics Private Limited and Crawl Brains.

2. These Terms

These Terms of Service ("Terms") govern your use of the DiscoveredBy website, app, API and MCP server (together, the "Service"). By creating an account, buying a plan or using the Service, you agree to them on behalf of the business you represent ("you" or "Customer"), and you confirm you have authority to bind it.

These documents form part of the Terms:

• our Privacy Policy, which explains how we handle personal data about you;
• our Data Processing Agreement, which applies when we process personal data on your behalf;
• our Refund Policy; and
• any order form you sign with us, for example for the Enterprise plan.

If they conflict, a signed order form wins, then the Data Processing Agreement, then these Terms.

3. Business use only

The Service is for businesses and professionals, used for the purposes of a trade, business or profession. It is not offered to consumers, and you may not use it if you are under 18. If you sign up with a personal email address, you still accept these Terms as a business user.

4. What the Service does

DiscoveredBy measures how AI search engines describe and cite your brand. It sends the prompts you choose to AI engines, stores their answers, and turns them into visibility, citation, sentiment and traffic reports, alerts, recommendations and draft content.

We collect answers from Gemini, Claude, Grok and Perplexity through each provider's official API, and from Google AI Overviews, Google AI Mode, ChatGPT and the Gemini app through a third-party data provider. The engines we cover, and how we reach each one, can change: if an engine or a provider stops working or changes its terms, we may pause, replace or remove it.

The Service does not:

• change what any AI engine says, or guarantee that your brand will be mentioned, cited or ranked;
• give legal, financial or other professional advice; or
• guarantee that a suggested prompt, recommendation or draft will improve your results.

5. AI answers and generated content

The AI engines we measure are run by third parties, and their answers can be wrong, out of date, inconsistent from one run to the next, or different from what another person sees. We report what the engines returned; we do not check that it is true. Our own analysis (sentiment, framing, fact checks, recommendations, the Analyst, research and article drafts) is also produced with AI models and can contain mistakes.

You are responsible for reviewing anything the Service produces before you rely on it or publish it. Article drafts we send to WordPress are created as drafts and are never published by us.

6. Accounts and team members

You agree to:

• give accurate information and keep it up to date;
• keep sign-in links, API keys and MCP credentials secret, and tell us promptly if you think one has been misused;
• invite only people who work for you or on your behalf, and give each the least access they need; and
• take responsibility for everything done in your account and through your API keys.

Share links you create for reports and Explorer views let anyone who has the link see that view without signing in, until the link expires or you revoke it. Only share them with people you trust.

To fix a problem you have reported, our staff may sign in to your account as you. Every sign-in link we create for this is recorded in our audit log.

7. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to harass, defame or mislead anyone;
• put other people's personal data in prompts, personas or project details unless you have a lawful basis to do so;
• submit prompts designed to make an AI engine produce unlawful or harmful content;
• connect a website, Search Console property, Analytics property or WordPress site you are not authorised to use;
• attempt to gain unauthorised access to the Service, other accounts or our systems, or test their security outside our vulnerability reporting rules;
• scrape the Service, exceed your plan's limits by technical means, or interfere with its performance for other customers;
• reverse engineer the Service, except where the law allows it despite this restriction; or
• resell, sublicense or share access to the Service, except as an agency serving its own clients within your plan.

We may suspend access that breaks this section, and we will tell you why unless the law or a security risk prevents it.

8. Your data

"Customer Data" means what you put into the Service (project details, brands, competitors, prompts, personas, facts and settings) and what you connect to it (Search Console, Analytics, WordPress and crawler log data). You own your Customer Data. You also own the reports, exports and drafts the Service produces for you, to the extent we hold any rights in them.

The AI answers we collect are text written by third-party engines. You may use them for your internal business purposes and quote them in your own work, but we do not grant rights in them that we do not hold.

You give us permission to host, copy, process and send your Customer Data to our subprocessors only as needed to provide, secure and support the Service for you. We do not sell your data, and we do not train AI models on it. We may use aggregated statistics about how the Service is used, which do not identify you, your users or your brands, to operate and improve it. If you send us feedback or suggestions, we may use them without any obligation to you.

9. Third-party services

When you connect Google Search Console, Google Analytics, WordPress or your server logs, you authorise us to exchange data with that service on your behalf. Google connections are read-only. Your use of each third-party service is governed by your own agreement with its provider, and we are not responsible for its availability, security or changes.

10. Plans, fees and renewal

• Paid plans are billed monthly in advance through Stripe. Enterprise plans are invoiced by Runcode Inc under an order form.
• Subscriptions renew automatically at the end of each billing period until you cancel. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.
• Prices exclude taxes such as sales tax or VAT unless shown otherwise, and you pay any taxes that apply.
• Payments are non-refundable except as our Refund Policy describes.
• We may change prices for future billing periods. We will email you at least 30 days before a price increase applies to your subscription.
• If a payment fails and is not resolved, we may move your account to the Free plan or suspend paid features.

11. Free plan, trials and beta features

The Free plan, trials and anything we label beta or preview are provided as they are, without any commitment of availability or support. We may change, limit or end them at any time.

12. Availability and changes

We work to keep the Service available, but we do not promise any particular uptime unless an order form says so. We may change, add or remove features. If we remove a feature that is a material part of your paid plan, we will tell you, and you may cancel before your next renewal.

13. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only to perform these Terms, and share it only with people and subprocessors who need it and are bound to protect it. This does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.

14. Disclaimer

Apart from the commitments written in these Terms, the Service is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, including merchantability, fitness for a particular purpose, accuracy and non-infringement.

15. Limitation of liability

To the extent the law allows:

• neither of us is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data; and
• each party's total liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or USD 100 if that is greater.

These limits do not apply to your payment obligations, to either party's fraud, or to liability that cannot be limited by law.

16. Indemnity

You will defend and compensate us against third-party claims arising from your Customer Data, from content you publish using the Service, or from your breach of section 7.

17. Ending the agreement

You may stop using the Service at any time, and cancel a paid plan from your account settings. We may suspend or end your access if you materially breach these Terms and do not fix the breach within 14 days of our notice, or immediately where the breach puts the Service, other customers or the law at risk.

On paid plans you can export your prompts, answers, citations and metrics from the app. On any plan, you can email us for a copy of your data. To have your account and its data deleted, email us; we delete it within 30 days of the request, and copies in our backups expire within 7 days after that. Sections 5, 8, 10 (for amounts already owed), 13 to 16, 20 and 21 continue after the agreement ends.

18. Publicity

We will not use your name or logo in our marketing without your written permission.

19. Changes to these Terms

We may update these Terms. For a material change, we will email the account owner (the user who holds the subscription, or who created the account on the Free plan) at least 30 days before it takes effect, and if you do not accept it you may cancel before then. Changes required by law or made for security reasons may take effect sooner. The date at the top of this page shows the latest version.

20. Governing law and disputes

These Terms are governed by the laws of the State of Delaware. We will first try to settle any dispute by good-faith discussion for 30 days. If that fails, the state and federal courts located in Delaware have exclusive jurisdiction.

21. General

• Neither of us is liable for delays caused by events beyond reasonable control, such as an AI engine or upstream provider outage.
• You may not transfer these Terms without our consent. We may transfer them to an affiliate or a successor to our business.
• If a provision is found unenforceable, the rest remains in effect.
• Not enforcing a right is not a waiver of it.
• These Terms, with the documents listed in section 2, are the whole agreement between us about the Service.
• Notices to us go to hello@discoveredby.ai; notices to you go to your account owner's email.

22. Contact

Questions about these Terms: hello@discoveredby.ai.